“AI appliance services were amazing when they came to my house. It’s almost like a one stop shop. For my stove, my oven and then the cooktop they fixed it as good as you. These guys are professionals.”
Cooktop Repair North Shore
Need cooktop repair North Shore homes can rely on? AI Appliance Services is a local repairer based at 1/49 Albert Street, Hornsby, fixing ceramic, radiant electric and solid-plate cooktops across the Lower and Upper North Shore, from North Sydney, Mosman and Lane Cove to Chatswood, St Ives, Wahroonga and Hornsby.
A technician tests your cooktop in your kitchen, explains the fault and gives you the price before any part is fitted. Calls are answered 7 days, 7am–7pm on 02 5562 6006.
North ShoreElectric and Ceramic Cooktop Repairs Across the North Shore
North Shore kitchens use every kind of electric cooktop. Apartments in North Sydney, St Leonards and Chatswood often have a compact ceramic cooktop above a built-in oven. Family homes from Lindfield to Wahroonga have wide ceramic cooktops with dual and triple zones, and older units still run solid-plate or coil hotplates on a freestanding cooker.
Most cooktop faults fall into a few groups: a zone that will not heat, a zone that stays on or runs too hot, touch controls that will not respond, error codes, a cooktop that trips the safety switch, and cracked ceramic glass. Each has several possible causes, so we test before we replace anything.
We repair electric, ceramic and induction cooktops. Induction-specific faults are covered on our induction cooktop repair page. We do not work on gas cooktops, which need a licensed gasfitter.
- ceramic glass cooktops
- radiant electric and halogen zones
- solid-plate and coil hotplates
- apartments, family homes and rentals
Emergency Cooktop Repair North Shore
For emergency cooktop repair North Shore homes need, such as a zone that will not switch off, turn the cooktop off at the isolator or circuit breaker and call 02 5562 6006 early.
Cooktop Faults We Fix on the North Shore
Zone Not Heating
A failed radiant element, energy regulator, thermal limiter or touch control.
Zone Stays On
A stuck energy regulator or relay keeping the element powered.
Touch Controls Dead
Child lock, moisture, a failed touch board or power supply.
Trips the Power
An element or terminal block leaking to earth.
Error Codes
Sensor, overheating or control faults, read for your model.
Cracked Glass
Impact or thermal damage to the ceramic glass top.
Cooktop Parts We Replace
The cooktop repairs North Shore kitchens need most:
Radiant Elements
Single, dual and triple-ring elements under the glass.
Energy Regulators
The control switches behind knob-operated zones.
Touch Control Boards
Replaced when the panel will not respond or shows faults.
Terminal Blocks
Replaced when burnt or loose at the power connection.
Solid Hotplates
Replaced on older cookers and freestanding cooktops.
Ceramic Glass
Replaced where the correct glass is available for your model.
Cooktop Brands We Repair in North Shore
We repair the electric and ceramic cooktop brands most common on the North Shore:
Bosch & Neff
Ceramic and induction cooktops with touch and slider controls.
Bosch repairsMiele
Ceramic and induction Miele cooktops with touch controls.
Miele repairsSmeg
Ceramic and electric Smeg cooktops.
Smeg repairsWestinghouse & Electrolux
Everyday ceramic, solid-plate and coil cooktops.
Cooktop Repair North Shore Cost
Cooktop repair North Shore cost starts with a $165 service call, including GST and card fees. That covers travel, the visit and a full diagnosis. You then receive a written quote for parts and labour, and nothing more is charged unless you approve it.
A radiant element, energy regulator or terminal block is usually a mid-range repair. Touch control boards cost more, and ceramic glass is one of the dearest cooktop parts. If a repair would cost close to a new cooktop, we tell you before you spend anything.
Same Day Cooktop Repair North Shore
Same day cooktop repair North Shore visits are often possible when you call before midday and a technician is working nearby. We carry common elements, regulators and connectors, so many cooktops are working again on the first visit.
If your model needs a specific part, we read the model and serial number from the rating plate under the cooktop, order the part and book the return visit as soon as it arrives.
Cooktop Repair Near Me on the North Shore
If you are searching for cooktop repair near me North Shore, our Hornsby workshop is a local, independent business rather than a call centre. We work across the Lower and Upper North Shore every week, so arrival times are realistic and follow-ups are easy.
One Zone Not Heating
When one zone stays cold and the others work, the radiant element under that zone, its energy regulator or its thermal limiter has usually failed. On touch-control cooktops, a relay on the control board can also stop a single zone.
We test the element’s resistance, check the regulator or relay output and confirm the fault before quoting. Most element and regulator repairs are finished on the spot.
Whole Cooktop Not Working
If nothing works at all, check the circuit breaker first, then the child lock: many touch-control cooktops show a key symbol or “L” when locked. After a power outage, some models need to be switched off at the isolator for a minute before they reset.
If the cooktop is still dead, we test the supply at the terminal block, the internal fuse and the control board.
Zone Stays On or Runs Too Hot
A zone that glows on high even when turned low, or will not switch off, usually has a stuck energy regulator or a relay that has welded closed. This is a safety issue: turn the cooktop off at the isolator or circuit breaker and do not use it until it has been tested.
Touch Controls Not Responding
Touch controls can stop responding because of the child lock, water or a pot resting on the control area, or a failed touch board. Wipe the panel dry, remove anything sitting on it and try again. If the panel still will not respond, or beeps and shows an error, we test the control board and its power supply.
Cooktop Tripping the Safety Switch
A cooktop that trips the safety switch usually has an element leaking current to earth, a burnt terminal block or moisture inside after a spill. Leave it switched off at the circuit breaker. We test each element with an insulation tester and inspect the wiring before replacing parts.
Cracked Ceramic Glass
Cracked ceramic glass is a safety hazard, because spills can reach live parts underneath. Stop using the cooktop and switch it off at the circuit breaker. We can replace the glass where the correct part is available, but on many models the glass is expensive, and we will tell you honestly if a new cooktop is better value.
Cooktop Error Codes
Electronic cooktops display codes for overheating, sensor, control or power faults. Bosch, Neff, Miele and Electrolux each use their own system. Send us the code and model number when you book, so we bring the likely parts.
Solid Hotplates and Older Cooktops
Older North Shore units often have freestanding cookers with solid hotplates or coil elements. These are simple to repair: a new hotplate or switch usually restores full use, and parts for many common models are still available.
Induction Cooktops
Induction cooktops use coils and power modules rather than radiant elements. Faults such as “pan not detected”, a noisy cooling fan or a dead zone are covered by our induction cooktop repair service, and we can usually look at an induction cooktop on the same visit.
Emergency Cooktop Repair North Shore
For emergency cooktop repair North Shore homes need, such as a zone that will not switch off, sparking, smoke or a burning electrical smell, switch the cooktop off at the isolator or circuit breaker straight away and do not use it.
Then call 02 5562 6006 early. We prioritise unsafe cooktops where we can and tell you honestly how soon we can come.
Repair or Replace Your Cooktop?
A cooktop with a failed element, regulator or terminal block is almost always worth repairing. If the glass is badly cracked on an older cooktop, or the control board and glass have both failed, replacement may make more sense, and we will say so honestly.
Why North Shore Homes Choose Us
We are a local, independent repairer based in Hornsby, and cooktops are a regular part of our work across the North Shore.
- more than 10 years of appliance repair experience
- calls answered 7 days, 7am–7pm
- $165 service call including GST and card fees
- diagnosis before any part is replaced
- common cooktop parts carried on the van
Cooktop Repair Near North Shore
Cooktop Repair Upper North Shore
Ku-ring-gai family kitchens from Roseville to Wahroonga.
View pageCooktop Repair Hornsby
Our home base, with same-day visits often possible.
View pageCooktop Repair Wahroonga
Heritage homes and premium kitchens near the station.
View pageCooktop Repair Pennant Hills
Apartments near the station and family homes.
View pageCooktop Repair Thornleigh
Homes and townhouses along Pennant Hills Road.
View pageSimple, Upfront Repair Process
Diagnosis comes first, so you know what is wrong and what the repair involves before approving any further work. See our pricing page for details.
Tell Us About the Appliance
Share the brand, model number, fault, any error code and your North Shore suburb.
Technician Diagnosis
The technician attends and diagnoses the fault under the $165 service call (incl. GST and card fees).
Review the Repair Option
Any extra labour or parts are explained and quoted before work continues. No surprises.
Repair & Test
Once approved, the repair is completed and the appliance is tested against the original fault.
Based on 51 genuine customer reviews
“Very efficient in solving the problem, on time and gives the right advice. It's been a very easy and smooth dealings with Ai appliance team. Highly recommend this company.”
“Sandy and team answered our call for help and came on a Sunday. Arrived on time, fixed the problem with our washing machine. Excellent service and quality work. We highly recommend AI appliance service to everyone. Thanks guys.”
“I would highly recommend Sandy from AI appliance repair. They were here on time, fixed the problems without any fuss, answered questions on other appliances that I have. My experience was top shelf, and I would have no hesitation in recommending them.”
“Very good service with reasonable price. Team was outstanding. Friendly people. Highly recommend.”
“Would recommend this company they have good communication kept us informed of progress and were very patience when I queried some items. Completed the work efficiently.”
“I have used this people oven repair, they are very helpful and explain the process very well. I am so happy to get my oven back. Highly recommend.”
“This guys fixed my washing machine on the first go. They are really efficient and friendly. Highly recommended.”
“The technicians were very professional and friendly. They worked quickly to rectify the problem with my dishwasher, and all on short notice!”
“The team were fantastic, friendly & reliable. They responded to my query quickly and were able to do the job in no time at all. Highly rate!”
“Great service, very professional and most polite. I would highly recommend it.”
“Very good service. Fixed my microwave in under 2 mins. Highly recommend.”
“Really enjoy their service, they are expert in Miele products and cost effective with quality work, highly recommend this company.”
“Great experience with AI appliance services. They came to service my dishwasher and did a great job. Was quick, efficient and friendly. Would recommend.”
“Really happy with the service and affordable price. The mechanic was professional, friendly, and helped to fix my oven. Would definitely recommend!”
“The guys came on time. They fixed our vacuum cleaner and were very polite and explained what they were doing and what they did. Very happy with the services.”
“Great service for fixing my dishwasher! The technician arrived within the agreed time frame. He was professional, and quickly identified the issue. The appliance is now working perfectly again.”
“Great service and same day repairs. Will use again.”
“My Miele dishwasher stopped working & I called Sandy. He provided excellent service. Sandy & team were super polite and helpful. Easy booking process & repaired quickly. Will definitely use again.”
“We had an excellent experience with AI Appliances. They took the job, were clear on the process, time and cost involved. They delivered the result as promised. A good company to go to if any assistance is required.”
“Quick, professional & very competent! Great customer service. Listened!!!”
“Easy to contact. Quick to attend. Had the necessary part so fast result.”
“AI appliance is a great professional company to use for house appliances. They demonstrated high level of professionalism and knowledge. They got the job done and were on time. I do recommend them. They are also well priced.”
“The AI Appliance team were prompt with arranging times for call-outs and when resolving issues. They were quick when replying to messages and very affordable. I would recommend them.”
“Thank you honest reliable service. Turned up when they said, charged as quoted. Would recommend.”
“Ben and Andy are very professional service technicians leading to great repair outcomes. John, Mosman.”
“Great efficient service. Quickly resolved problem. Highly recommend.”
“This guys are the best in the town, helped me with my combi oven to get things sorted.”
“Sandy and his assistant were punctual and charged exactly what they quoted me. Kept me updated on arrival time for the repair. I would use the guys again!”
“Quick efficient service. Sorted problem quickly and cost effectively. Recommend this company.”
“I told these guys my problem with the washer on Saturday and was fixed on Sunday, perfect highly recommend.”
“I had a great experience with AI appliances. We have all Miele appliances, I am glad I found these guys who are experts with Miele products. They fixed my dishwasher a couple of months ago and my oven too when that went on the blink this week. Friendly, honest, reliable service!!”
“Sandy came to fix our oven and did a great job, was very reasonable and prompt. We appreciate his work.”
“We have an old oven which needed a part replaced and the task was far from straightforward. Sandy however was determined and professional, and completed the replacement with a quality install in spite of the challenges presented.”
“Great communication, great service, great workmanship. Would recommend.”
“AI was a referral by another service man who was unavailable. A full description of my dryers issue was advised via the original service person to AI and they responded quickly. They advised their intended arrival time which they achieved.”
“Very good service. Thank for your quick response.”
“Excellent, professional staff. I highly recommend this company.”
“Very pleased with service and would call them next time.”
“Quick respond and come during the weekend. Highly recommended.”
“I recently had my new Miele oven installed and had a fantastic experience from start to finish. Ben and Sandy were an absolute pleasure to deal with – friendly, professional, knowledgeable and genuinely helpful throughout the whole process.”
“Came very promptly and addressed the issue at hand.”
“Very efficient and quick. I love this guys.”
“Quick and friendly service!”
“It was a great response and they come quickly. Reasonable price.”
“Sandy and Ben, thank you for your help and service yesterday. Very happy with how prompt and professional you guys are. 5 stars thank you Penny.”
“Thank you very much Sandy. You did a great job and were very prompt. Much appreciated and I will recommend you at any time.”
“I am very happy with the service I received. I called at 8:30am on a Sunday and the technician arrived by 11:30pm to fix my dishwasher. The problem was diagnosed and fixed within 10 to 15 minutes. I would definitely recommend this company to fix your appliances. They can definitely be trusted to do the job.”
“Fixed our issue and saved the cost of a new dishwasher. Further to this, they came out at 6pm on a Sunday night once parts were available to help us. Absolutely recommend these guys - above and beyond service.”
“Couldn’t fault them. Prompt, honest, and courteous from start to finish — they fixed the problem to our complete satisfaction. Highly recommend.”
“Dishwasher repair. Amazing service, good communication and lovely guys. Prompt quote provided as we had a trickier repair. Came on time and left my kitchen nice and tidy.”
Appliance Repairs Across the North Shore
Based in Hornsby, we attend homes, apartments and rental properties across the Upper and Lower North Shore.
Frequently Asked Questions
Cooktop repair North Shore cost starts with a $165 service call including GST and card fees, which covers the visit and diagnosis. Parts and labour are quoted first.
Yes. For cooktop repair near me North Shore searches, we are based in Hornsby and cover the Lower and Upper North Shore.
Often, yes. Call 02 5562 6006 before midday for the best chance of a same-day visit.
Usually a failed element, energy regulator, thermal limiter or control relay. We test each before quoting.
Check the child lock and wipe the panel dry. If it still will not respond, the touch board may have failed.
No. Switch it off at the circuit breaker and book an assessment.
Yes. Induction faults are covered by our induction cooktop repair service.
No. We repair electric, ceramic and induction cooktops only. Gas cooktops need a licensed gasfitter.
Bosch, Neff, Miele, Smeg, Ilve, Asko, AEG, Fisher & Paykel, Electrolux and Westinghouse, depending on the model and parts.
Most repairs take about an hour. Model-specific parts may need a second visit.
Book Cooktop Repair North Shore
Tell us the brand, model number, any error code and what the cooktop is doing. We will be in touch to arrange a visit.
02 5562 6006admin@aiapplianceservices.com
Book Cooktop Repair North Shore
Tell us about the appliance and we’ll be in touch to arrange a visit.

