Need washing machine repair North Shore homes can rely on? AI Appliance Services is a local repair business based at 1/49 Albert Street, Hornsby, covering the Lower and Upper North Shore from North Sydney, Mosman and Lane Cove to Chatswood, St Ives, Wahroonga and Hornsby.
A technician comes to your laundry, diagnoses the fault and gives you the price before any part is fitted. Calls are answered 7 days, 7am–7pm.
North ShoreNorth Shore laundries are as varied as the homes they sit in. High-rise apartments in North Sydney, St Leonards and Chatswood usually have a compact front loader, often stacked under a dryer in a cupboard. Family homes from Lindfield to Wahroonga tend to have full-size front or top loaders in a dedicated laundry, running several loads a day.
Whatever the setup, a washing machine fault usually falls into a handful of groups: it will not drain, will not spin, leaks, will not fill, will not open, or makes a noise it never used to. Each has several possible causes, so we test before we replace anything.
Because we repair washing machines across the North Shore every week, the parts that fail most often are carried on the van, and many repairs are finished in a single visit.
For emergency washing machine repair North Shore homes need, such as water spreading across the laundry floor, turn off the taps behind the machine, switch it off at the wall and call 02 5562 6006. We prioritise leaks where we can.
A blocked pump filter, jammed drain pump, kinked hose or a blocked standpipe.
Unbalanced loads, drainage faults, a worn motor, belt or carbon brushes.
Door boot seal tears, detergent drawer overflow, hoses or a cracked tub.
A door lock waiting for water to drain, or a failed lock or handle.
Worn drum bearings, broken shock absorbers or a coin trapped in the drum.
Read against your model and confirmed by testing before parts are ordered.
The repairs North Shore washing machines need most often:
Replaced when it hums but will not clear water, or is jammed beyond clearing.
The rubber seal on front loaders, replaced when torn or mouldy.
Replaced when the door will not lock, unlock or start the cycle.
Replaced when the machine will not fill or keeps filling.
Replaced when the drum knocks against the cabinet on spin.
Worn carbon brushes and stretched belts that stop the drum turning.
We repair the washing machine brands most common in North Shore laundries:
Direct-drive front loaders, top loaders and stacked units.
LG repairsFront-loading Bosch washing machines and washer-dryers.
Bosch repairsPremium Miele front loaders, including TwinDos models.
Miele repairsTop loaders and front loaders found in many family homes.
Washing machine repair North Shore cost starts with a $165 service call, including GST and card fees. That covers travel, the visit and a full diagnosis. You then get a written quote, and nothing more is charged unless you approve it.
Clearing a blocked pump filter or a kinked hose is often done within the service call. Drain pumps, door locks, inlet valves and door seals are moderate repairs. Bearings, motors and control boards cost more because of the parts and labour involved, and we will tell you plainly if a repair would cost close to a new machine.
Same day washing machine repair North Shore visits are often possible when you call before midday and a technician is working nearby. We carry common pumps, locks, valves and seals, so many repairs are finished on the spot.
If your model needs a specific part, we confirm the part number from the label on the machine, order it straight away and book the return visit as soon as it arrives.
Apartment laundries in North Sydney, Crows Nest, St Leonards and Chatswood are usually tight: a compact front loader in a cupboard, often with a dryer stacked on top. Getting safe access is part of the job, and building rules shape when we can work.
Tell us about lift bookings, visitor parking and building quiet hours when you book. If water is leaking, turn off the taps behind the machine straight away, because a laundry leak can reach the unit below quickly.
Water left in the drum is the most common fault we see. The usual culprit is the pump filter at the front of the machine, which collects coins, hair ties, tissues and lint. If that is clear, we check the drain pump impeller for jams and test the pump electrically.
Next come the drain hose and the standpipe or laundry tub it empties into. A kinked hose or a blocked standpipe will stop the machine draining just as surely as a failed pump.
A washing machine will not spin if it cannot drain, if the load is badly unbalanced, or if the motor cannot turn the drum. A single heavy item such as a bath mat or doona often causes the drum to stop spinning to protect itself.
If the load is fine and the water drains, we test the motor, carbon brushes, belt, tacho sensor and control board, and replace only the part that has failed.
A loud roar or grinding that gets worse on spin usually means the drum bearings are wearing. Knocking or banging can mean broken shock absorbers or suspension springs, or simply a coin or underwire trapped between the drum and tub.
We open the machine to find the cause. Trapped objects are a quick fix; worn bearings are a bigger repair, and we will give you an honest view on whether the machine is worth it.
Clean the pump filter every month or two, wipe the door seal after each wash and leave the door and detergent drawer open to dry. Run a hot cleaning cycle with a washing machine cleaner once a month to stop mould and odours.
Use high-efficiency detergent in front loaders and do not overdose: too much detergent causes excess suds, slow draining and residue on clothes.
If the machine is in good condition and the fault is a pump, lock, valve, seal or belt, repair is usually the better value. Bearing replacement, a failed motor or a cracked tub are bigger jobs, and on an older budget machine replacement may make more sense.
We give you an honest recommendation once the fault is known, with a clear quote either way.
We are a local, independent repairer based in Hornsby, and washing machines are a large part of our work every week.
Ku-ring-gai family homes from Roseville to Wahroonga.
View pageOur home base, with same-day visits often possible.
View pageHeritage homes and premium laundries near the station.
View pageApartments near the station and family homes.
View pageHomes and townhouses along Pennant Hills Road.
View pageDiagnosis comes first, so you know what is wrong and what the repair involves before approving any further work. See our pricing page for details.
Share the brand, model number, fault, any error code and your North Shore suburb.
The technician attends and diagnoses the fault under the $165 service call (incl. GST and card fees).
Any extra labour or parts are explained and quoted before work continues. No surprises.
Once approved, the repair is completed and the appliance is tested against the original fault.
Based on 51 genuine customer reviews
“Sandy and team answered our call for help and came on a Sunday. Arrived on time, fixed the problem with our washing machine. Excellent service and quality work. We highly recommend AI appliance service to everyone. Thanks guys.”
“This guys fixed my washing machine on the first go. They are really efficient and friendly. Highly recommended.”
“The technicians were very professional and friendly. They worked quickly to rectify the problem with my dishwasher, and all on short notice!”
“Great experience with AI appliance services. They came to service my dishwasher and did a great job. Was quick, efficient and friendly. Would recommend.”
“Great service for fixing my dishwasher! The technician arrived within the agreed time frame. He was professional, and quickly identified the issue. The appliance is now working perfectly again.”
“My Miele dishwasher stopped working & I called Sandy. He provided excellent service. Sandy & team were super polite and helpful. Easy booking process & repaired quickly. Will definitely use again.”
“I told these guys my problem with the washer on Saturday and was fixed on Sunday, perfect highly recommend.”
“I had a great experience with AI appliances. We have all Miele appliances, I am glad I found these guys who are experts with Miele products. They fixed my dishwasher a couple of months ago and my oven too when that went on the blink this week. Friendly, honest, reliable service!!”
“I am very happy with the service I received. I called at 8:30am on a Sunday and the technician arrived by 11:30pm to fix my dishwasher. The problem was diagnosed and fixed within 10 to 15 minutes. I would definitely recommend this company to fix your appliances. They can definitely be trusted to do the job.”
“Fixed our issue and saved the cost of a new dishwasher. Further to this, they came out at 6pm on a Sunday night once parts were available to help us. Absolutely recommend these guys - above and beyond service.”
“Dishwasher repair. Amazing service, good communication and lovely guys. Prompt quote provided as we had a trickier repair. Came on time and left my kitchen nice and tidy.”
“Very efficient in solving the problem, on time and gives the right advice. It's been a very easy and smooth dealings with Ai appliance team. Highly recommend this company.”
“I would highly recommend Sandy from AI appliance repair. They were here on time, fixed the problems without any fuss, answered questions on other appliances that I have. My experience was top shelf, and I would have no hesitation in recommending them.”
“Very good service with reasonable price. Team was outstanding. Friendly people. Highly recommend.”
“Would recommend this company they have good communication kept us informed of progress and were very patience when I queried some items. Completed the work efficiently.”
“I have used this people oven repair, they are very helpful and explain the process very well. I am so happy to get my oven back. Highly recommend.”
“The team were fantastic, friendly & reliable. They responded to my query quickly and were able to do the job in no time at all. Highly rate!”
“Great service, very professional and most polite. I would highly recommend it.”
“Very good service. Fixed my microwave in under 2 mins. Highly recommend.”
“Really enjoy their service, they are expert in Miele products and cost effective with quality work, highly recommend this company.”
“Really happy with the service and affordable price. The mechanic was professional, friendly, and helped to fix my oven. Would definitely recommend!”
“The guys came on time. They fixed our vacuum cleaner and were very polite and explained what they were doing and what they did. Very happy with the services.”
“Great service and same day repairs. Will use again.”
“We had an excellent experience with AI Appliances. They took the job, were clear on the process, time and cost involved. They delivered the result as promised. A good company to go to if any assistance is required.”
“Quick, professional & very competent! Great customer service. Listened!!!”
“Easy to contact. Quick to attend. Had the necessary part so fast result.”
“AI appliance is a great professional company to use for house appliances. They demonstrated high level of professionalism and knowledge. They got the job done and were on time. I do recommend them. They are also well priced.”
“The AI Appliance team were prompt with arranging times for call-outs and when resolving issues. They were quick when replying to messages and very affordable. I would recommend them.”
“Thank you honest reliable service. Turned up when they said, charged as quoted. Would recommend.”
“Ben and Andy are very professional service technicians leading to great repair outcomes. John, Mosman.”
“Great efficient service. Quickly resolved problem. Highly recommend.”
“This guys are the best in the town, helped me with my combi oven to get things sorted.”
“Sandy and his assistant were punctual and charged exactly what they quoted me. Kept me updated on arrival time for the repair. I would use the guys again!”
“Quick efficient service. Sorted problem quickly and cost effectively. Recommend this company.”
“Sandy came to fix our oven and did a great job, was very reasonable and prompt. We appreciate his work.”
“We have an old oven which needed a part replaced and the task was far from straightforward. Sandy however was determined and professional, and completed the replacement with a quality install in spite of the challenges presented.”
“Great communication, great service, great workmanship. Would recommend.”
“AI was a referral by another service man who was unavailable. A full description of my dryers issue was advised via the original service person to AI and they responded quickly. They advised their intended arrival time which they achieved.”
“Very good service. Thank for your quick response.”
“AI appliance services were amazing when they came to my house. It’s almost like a one stop shop. For my stove, my oven and then the cooktop they fixed it as good as you. These guys are professionals.”
“Excellent, professional staff. I highly recommend this company.”
“Very pleased with service and would call them next time.”
“Quick respond and come during the weekend. Highly recommended.”
“I recently had my new Miele oven installed and had a fantastic experience from start to finish. Ben and Sandy were an absolute pleasure to deal with – friendly, professional, knowledgeable and genuinely helpful throughout the whole process.”
“Came very promptly and addressed the issue at hand.”
“Very efficient and quick. I love this guys.”
“Quick and friendly service!”
“It was a great response and they come quickly. Reasonable price.”
“Sandy and Ben, thank you for your help and service yesterday. Very happy with how prompt and professional you guys are. 5 stars thank you Penny.”
“Thank you very much Sandy. You did a great job and were very prompt. Much appreciated and I will recommend you at any time.”
“Couldn’t fault them. Prompt, honest, and courteous from start to finish — they fixed the problem to our complete satisfaction. Highly recommend.”
Based in Hornsby, we attend homes, apartments and rental properties across the Upper and Lower North Shore.
Washing machine repair North Shore cost starts with a $165 service call including GST and card fees, which covers attendance and diagnosis. Labour and parts are quoted before any repair goes ahead.
Yes. For washing machine repair near me North Shore searches, we are based in Hornsby and cover the Lower and Upper North Shore.
Often, yes. Call before midday and, if a technician is nearby, a same-day visit is usually possible.
Check the drain hose is not kinked and the standpipe is clear. The pump filter at the front often needs cleaning; if you are unsure, leave it for us.
The door lock stays engaged while there is water in the drum. If the machine has drained and the door is still locked, the lock or control board may have failed.
Yes. Tell us it is stacked when you book so we can plan safe access.
Yes. We repair both top loaders and front loaders.
LG, Samsung, Bosch, Miele, Asko, Fisher & Paykel, Electrolux and Westinghouse, depending on the model and parts availability.
On a good-quality machine, often yes. On an older budget machine, replacement may be better value. We will advise once we have checked it.
Yes. Send the tenant contact, address, model, fault and approval limit, and we will arrange access.
Most repairs take about an hour. Bearing replacements and model-specific parts can take longer or need a second visit.
If the fault is a pump, lock, valve or seal on a sound machine, repair is usually worthwhile. We give honest advice once the fault is known.
Tell us the brand, model number and what the washing machine is doing, plus whether it is stacked. We will be in touch to arrange a visit.
02 5562 6006admin@aiapplianceservices.com
Tell us about the appliance and we’ll be in touch to arrange a visit.
